Privacy Policy

Our Privacy Policy detailed below describes how Moneymerge Capital Limited handles the collection, management, and protection of all user confidential information.

Introduction

Your privacy is very important to us. We are committed to protecting and respecting your personal data. This Privacy Policy describes the types of personal data we collect about you when you choose to use our services, how we will use your personal data, when and with whom we will share it, and how we will keep it safe. It also details your rights regarding the processing of your personal information and how you can exercise them. Please take the time to read and understand this policy.

We may make changes to this Notice from time to time, and it is important that you check this Notice for any updates. Any personal information we hold will be governed by the current privacy notice at the given time. If we make changes that we consider important, we will communicate them to you.

Please note that this notice is addressed to customers and potential customers. If you are an employee of Moneymerge Capital Limited, a contractor to Moneymerge Capital Limited, or a third-party service provider, your personal information will be used in connection with your employment contract, your contractual relationship, or in accordance with our separate policies, which are available by contacting us.

Any reference to ‘us’, ‘our’, ‘we’, or ‘Moneymerge Capital Limited’ in this privacy notice is a reference to Moneymerge Capital Limited as the context requires, unless otherwise stated.

Similarly, any reference to ‘you’, ‘your’, ‘yours’, or ‘yourself’ in this privacy notice is a reference to any of our customers and potential customers as the context requires, unless otherwise stated.

By accessing our websites, including using any of the communication channels to contact us at [email protected] or +44 7778 908561, we consider that you have read and understood the terms of this notice and how we process any information you disclose to us, including personal data, before becoming a client. Once you open an account with us, you agree that this notice, including any amendments, will govern how we collect, store, use, share, and otherwise process your personal data and your rights during our business relationship and after its termination.

Who Are We?

Moneymerge Capital Limited (a company in England with its registered address at 8 Falconwood Parade, Welling, England, DA16 2PL) was founded in 2008 and is registered and regulated by the applicable data protection standards in England.

We perform significant processing on behalf of our associated entities. Therefore, if you are a customer of any of our entities, we process your personal data in accordance with this notice, and you are entitled to the same protection and rights mentioned in this notice.

What Kind of Personal Information Do We Collect and Store?

As part of our business, we collect personal data from customers and potential customers, which includes the following:

• Name, Surname, and contact details
• Date of birth and gender
• Information about your income and wealth, including details about your assets and liabilities, account balances, trading statements, tax, and financial statements
• Profession and employment details
• Location data
• Knowledge and experience in trading, risk tolerance, and risk profile
• IP address, device specifications, and other information related to your trading experience
• Bank account, e-wallets, and credit card details
• Details of your visits to our Website or our Apps, including, but not limited to, traffic data, location data, weblogs, and other communication data. 

We use cookies to store and collect information about your use of our website. You can find out more about our cookies in our “Cookie Policy” available on our website.

We also maintain records of your trading behavior, including a record of:

• Products you trade with us
• Historical data about the trades and investments you have made, including the amount invested
• Your preference for certain types of products and services

We are legally required to identify you if you are opening a new account or adding a new signatory to an existing account. The laws require us to view and record details of certain documents to meet the standards set by these laws.

Identification Documentation

As required by anti-money laundering legislation or other relevant legislation for the services we provide to you, Moneymerge Capital Limited requires the following identification documentation:

• Passport
• Driver’s License
• National Identity Card (if applicable)
• Utility Bills
• Trust Deed (if applicable)
• Individual Credit Check
• Other information we consider necessary for our functions and activities.

If you are a corporate client, we are obligated to collect additional information, such as corporate documents of address, shareholders, directors, executives, including additional personal information about the Shareholders and Directors. We reserve the right to request any additional information necessary to comply with our legal and regulatory requirements.

We obtain this information through the use of our services and websites, account opening applications, demonstration sign-up forms, webinar sign-up forms, website cookies, and tracking technology incorporated into our websites and applications, subscriptions to news updates, and information provided over the course of our ongoing relationship.

We may also collect information about you from third parties, including marketing lists, publicly available sources, social media platforms, brokers and affiliates, bankers and credit card processors, subscription-based intelligence databases, and other third-party associations.

We may request other personal information voluntarily from time to time, such as through market research, surveys, or special offers. If you choose not to provide the necessary information, we may not be able to provide you with the requested product or service.

We record communications, electronic, by telephone, in person, or otherwise, related to the services we provide to you and our relationship with you. These recordings will be our exclusive property and will constitute proof of the communications between us.

If you visit any of our offices or facilities, we may have CCTV that will record your image.

Disclosure of Personal Information

As part of using your personal information for the purposes described, Moneymerge Capital Limited may disclose your information to:

• Other companies associated with Moneymerge Capital Limited that provide financial and other services;
• Third-party app providers when you use our apps, communication systems, and trading platforms;
• Service providers and specialized consultants;
• Brokers and affiliates with whom we have a relationship;
• Payment service providers and banks processing your transactions;
• Auditors, courts, regulatory authorities, and government bodies as necessary;
• Any third party as necessary to comply with our Terms and Conditions of Service or other agreements;
• Any person authorized by you.

Our websites or applications may contain links to external third-party websites. These sites are not covered by this privacy notice.

When and How Do We Obtain Your Consent at Moneymerge Capital Limited?

At Moneymerge Capital Limited, we may process your personal data based on one or more legal bases of processing, depending on the specific purpose for which we are using your data. The legal bases for processing your personal data are as follows:

• To fulfill our contractual obligations to you.
• To comply with legal and regulatory requirements.
• To pursue our legitimate interests.

When the use of your personal information does not fall under one of these three legal bases, we will request your consent. This consent will be freely given by you, and you have the right to withdraw it at any time by contacting us using the contact details established in this privacy notice or by unsubscribing from our email lists.

We may use personal data provided by you through our website or otherwise, and personal data provided during our business relationship, to communicate with you for marketing promotional purposes, as well as to provide you with market news and analytical reports. 

The channels used for such communications may include telephone calls, sending emails, notifications through your online account portal, and SMS notifications, including push notifications. You have the right to opt out of these communications using your online account portal or by sending an email to our Data Protection Officer at [email protected], using the email address you provided to us.

Personal Information Management at Moneymerge Capital Limited

At Moneymerge Capital Limited, we are committed to safeguarding and protecting personal data. We have implemented and maintain appropriate technical and organizational measures to ensure an adequate level of security to protect personal data provided against destruction, loss, alteration, disclosure, or accidental or unlawful access.

We have appointed a Data Protection Officer to ensure that our management of personal information complies with this privacy notice and the applicable legislation.

We require external organizations that handle or obtain personal information on our behalf to recognize the confidentiality of this information, respect the privacy rights of each individual, and comply with all relevant data protection laws and this privacy notice.

The data protection measures we have in place include:

• Training our employees who handle personal information to respect the confidentiality of client information and individual privacy.
• Requiring our employees to use passwords and two-factor authentication when accessing our systems.
• Implementing internal barriers (Chinese Walls) to ensure that employees only have access to the personal data necessary for the purposes of their tasks.
• Using data encryption technologies during data transmission in Internet transactions and when transmitting client access codes through networks.
• Employing firewalls, intrusion detection systems, and virus scanning tools to protect against unauthorized access and viruses.
• Using dedicated secure networks or encryption when transmitting electronic data for outsourcing purposes.
• Practicing a clean desk policy in all facilities occupied by us and our related corporate bodies, as well as providing secure storage for physical records.
• Employing physical and electronic means, such as access cards, cameras, and security, to protect against unauthorized access.

How Does Moneymerge Capital Limited Store Personal Information and for How Long?

We keep personal information in a combination of secure computer storage facilities and paper-based files and other records. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure.

When we consider that personal information is no longer necessary, we will remove any details that could identify you or securely destroy the records.

However, we may need to maintain records for a significant period of time. For example, as a company subject to investment services and anti-money laundering laws, we are required to retain copies and evidence of actions taken by us in relation to verifying your identity, sources of income and wealth, monitoring your transactions, telephone, chat and email communications, orders and trades history, handling of your complaints, and records demonstrating our compliance with the regulatory code of conduct throughout the business relationship. These records must be kept for a period of five years after the end of our business relationship with you, or longer if requested by our regulators.

Personal data provided by you as a prospective client during the account opening registration, if the registration was never completed or your account opening application was rejected, will be retained for six months unless there is a regulatory reason requiring us to keep it for a longer period.

If you have opted out of receiving marketing communications, we will keep your details on our suppression list so that we know you do not wish to receive these communications.

The data we collect about you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or affiliate companies. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

When we transfer your data to third parties outside the EEA, we may in some cases rely on applicable standard contractual clauses, binding corporate rules, or any other equivalent applicable arrangements. If you would like a copy of such arrangements, please contact us using the contact details provided.

Your Rights at Moneymerge Capital Limited

It’s important to be aware that these rights do not apply in all circumstances. At Moneymerge Capital Limited, you have the right to:

(a) Request Access to Your Personal Data: Commonly known as a “data subject access request”, you can ask for a copy of the personal information we hold about you.

(b) Request Correction of Personal Data: If you believe that the data we hold about you is incorrect or incomplete, you can ask us to correct it.

(c) Request Erasure of Your Personal Data: In some circumstances, you have the right to ask us to delete your personal information. However, this may not always be possible due to specific legal reasons, which will be notified to you, if applicable, at the time of your request.

(d) Object to Processing of Personal Data: When we rely on a legitimate interest (or those of a third party) and there’s something about your particular situation that makes you want to object to processing on this ground. This also applies when we process your personal data for direct marketing purposes.

(e) Request Restriction of Processing: This allows you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data’s accuracy;
• Where our use of the data is unlawful, but you do not want us to erase it;
• When you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims;
• You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

(f) Request Transfer of Personal Data: We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

(g) Withdraw Consent: You can withdraw your consent at any time when we rely on consent to process your personal data.

To exercise any of these rights, please send an email to [email protected] using the registered email address you provided to us.

We try to respond to all requests within one month. In complex or multiple requests cases, the response time may be longer, but we will keep you informed.

We may charge a reasonable fee for manifestly unfounded, excessive, or repetitive requests, or to provide further copies of the same data. In some circumstances, we may refuse to comply with your request.

Queries or Complaints

If you have any queries or complaints, please contact us at [email protected]. We are committed to resolving any issues you may have.